What is FTP and how secure is it? File Transfer Protocol is a very old network protocol. It was designed in times when encryption was not used at all. As the transfers over FTP are not encrypted - neither your files nor username and password data - we do not allow the FTP clients to use your primary BlueMelon credentials.

How do I enable FTP for my account? You can set up your FTP access by going to "Customize" >> "Site Settings": 


The last thumbnail from among the options is "FTP":

Here you can setup a login and a password for your FTP access with the option to disable it temporarily. Please, remember to use a different password than is your password for BlueMelon and other important services as FTP is an insecure type of a connection.

How do I log in to FTP? After setting up an FTP user in the "Site Settings", you can easily access your FTP account using any FTP client, and via the regular Windows Explorer too (see below). The address to use in your FTP client is ftp://ftp.bluemelon.com

When the connection is established, you are asked to fill in the login information you set up in the BlueMelon "Site Settings"; confirm the information and wait for the root directory to appear.


Once you are in the FTP root directory, you will see your albums and categories as directories listed by their titles in the alphabetical order. Your BlueMelon category structure in your FTP account contains (CAT) prefix to allow FTP to differentiate between albums and categories. This prefix is visible only when working via the FTP client.

What operations does FTP support? You can move, rename or create new albums or categories as well as delete empty albums and categories. Any album created via FTP will be placed in the corresponding category where it was created. We do not allow the deletion of albums or categories that contain photographs so as to protect our users from loosing any photos in the event their FTP access data got compromised. Furthermore, uploading photos into a category ((CAT) directory) will result in an error.

You can use shortcuts, multiple file transfers and anything else the client supports including the upload of a whole directory.

You can also upload part of or the whole Category/Album structure by creating folders holding folders with (CAT) and folders holding photos/videos without changes and then copying the the "primary" folders at once:

Can I upload directly to the root directory? Unlike uploading into a specific album, any photo uploaded to the root category will end up in a new album named "Incoming FTP".

Can I disable FTP access? In the case you want to discontinue using FTP, this is done through the same panel in "Customize" >> "Site Settings" >> "FTP". You can either delete or edit the existing FTP user. If you choose editing, you are presented with the option to disable FTP indefinitely.


How do I use FTP safely?

  • Use a password that you do not use anywhere else. This way, even if your FTP password gets into wrong hands, the possible damage is minimal.
  • Avoid using public computers or public Wifi for FTP access.
  • If you plan not to use FTP for a longer period of time, disable your FTP account in the "Site Settings". Next time you will want to use FTP, you will just re-enable it with a single click.